POLICIES: Returns, Shipping, Privacy, Warranty

Shipping Policy

PHLster ships to domestic addresses via your choice of USPS Priority, USPS Express, and UPS Ground.

For your protection and ours, please ensure that your billing and shipping address match, to assist us in fraud prevention. Our payment processing system may decline purchases due to a mismatch.

Automated emails will be sent out by our store, and our shipping software, to notify you of your order status. You may receive multiple emails from both order status and tracking information. We want you to be completely informed as to the status and location of your order at all times. Please make sure that tracking emails haven’t found their way into your junk or spam filters.

International Shipping:

PHLster products are available internationally through dealers.

International Shipping Disclaimer
Please be aware that when shipping internationally, there can be potentially long delays in delivery once a package leaves the United States. This is beyond our control, and we may also lose the ability to track the package during this period. We are not responsible for any duties, fees, taxes, or other charges that may be incurred upon the package’s arrival in the destination country. Additionally, we adhere strictly to legal and ethical standards and do not alter or doctor any paperwork related to the shipments. Your order is dispatched with the understanding of these terms.

Any additional fees imposed by customs or other authorities are the responsibility of the recipient and must be paid directly to the relevant authorities.

Warranty

Holsters and Engimas

We stand by an easy, no-hassle warranty policy for products used according to instructions. It doesn’t matter if you’re the original owner or if you acquired your gear second hand, if it’s broken, we’ll repair or replace the item. In the case of broken or missing hardware or belt attachments, all we need is a picture of what’s broken or missing and a shipping address and we’ll get you squared away.

If your item is old enough that the model is discontinued, we’ll offer you a comparable replacement from our current product line. If you need warranty service, send us an email or fill out the warranty form.

PLEASE NOTE: Our warranty only applies to products used according to the product directions. Products that have been modified, misassembled, or used incorrectly are not covered by warranty.

Soft Goods

"Soft goods" include the Enigma Sport Belt, wedges, and other fabric or elastic items. Soft goods are warrantied for one year from initial purchase.

PLEASE NOTE: Our warranty only applies to products used according to the product directions. Products that have been modified, misassembled, or used incorrectly are not covered by warranty.

Adjustments

Sometimes brand new units are tighter than you might like them to be or older units are experiencing a little wear. We are happy to make adjustments to retention. If your new gear feels a little tight, check out the “Instructions” page on this website and make sure all the boxes are checked in terms of setting up and adjusting the included features of your holster. Once you’ve covered those bases and you’d still like an adjustment or if your aging gear needs a tuneup, send us an email and we’ll get it taken care of.

Returns and Exchanges

Returns and exchanges are to be made through the point of purchase. If you bought an item through a dealer, please make your return through that dealer, per their return policy.

New holsters, like new boots and new glasses, can take a little getting used to. We highly recommend spending a few consecutive days with your new holster before making a final decision on whether or not it’s comfortable. Use the instruction videos and educational content to make the various adjustments necessary to achieve the maximum comfort and concealment available. Please email prior to initiating a return as 99% of all comfort and concealment issue are resolved with a little personal attention and advice.

For items purchased from PHLster, we accept returns of items within 30 days of delivery. If you need to return your items within that time, please contact us here: https://www.phlsterholsters.com/support/

The refund will be processed electronically to your original purchase method within 10 business days of the item arriving back at our warehouse. The refund will be for the purchase price of the item, minus shipping. The original shipping fees pass through to the shipping provider and are not eligible for refund.

Credit Card Information

Declined transactions (including for cardholder address mismatch) are not charged. We do not take your money unless you get an emailed receipt from us. Some banks, especially for debit cards will hold funds from a declined authorization from 1-7 business days . This is the banks doing, and if you’ve been declined and money is being held please contact the phone number listed on the back of your credit card for assistance.

Privacy Policy

Our Commitment to Privacy

Our Privacy Policy was developed as an extension of our commitment to combine the highest quality products and services with the highest level of integrity in dealing with visitors to our site www.PHLSTERholsters.com (the “Site”). This Privacy Policy is designed to assist you in understanding how this Site collects, uses and safeguards the personal information you provide to us and to assist you in making informed decisions when using our site. By visiting the Site or submitting your personal data, you accept the terms described in this Privacy Policy. From time to time we may modify this Privacy Policy. If it becomes necessary to make changes to this Privacy Policy, such changes will be indicated on the Site.

What Information Do We Collect and How Do We Use It?

When you visit this Site you may provide PHLSTER with two types of information: (1) personal information you knowingly and actively choose to disclose to PHLSTER that is collected on an individual basis (“Active Information”), and (2) Site user information collected, in a way not visible to you, on an aggregate basis as you and others browse this Site (“Passive Information”).

Active Information You Choose to Disclose

When you submit information to our Site, such as by communicating with us through the Site, PHLSTER may collect your name, mailing address, email address, phone number and other personal information that you may voluntarily provide when you use the Site. PHLSTER uses Active Information to allow one of our representatives to contact you to further discuss your inquiries (which may include employment opportunities with PHLSTER), to provide to you content that is relevant to your interests, and in the furtherance of other purposes for which you specifically provide the Active Information. Email addresses are collected to build “House Lists” for future marketing campaigns that you may opt out of at anytime. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. In addition to the above information, PHLSTER may also collect your zip code, credit/debit card number and expiration date, and other billing information when you order products through the Site. This information, in addition to other Active Information, may be used to process and fulfill your purchase orders.

Passive Information Collected

Our Site uses a standard feature of web browser software technology called “cookies” to “passively” collect information about how this site is used. Passive Information gathered may include the date and time of visits, browser information, the site pages viewed, time spent on this site, and the IP address of the computer accessing our site. IP addresses are collected for troubleshooting that may be necessary; for example, we may use the IP information to conduct research on questionable leads that have come through the Internet. Passive Information is collected on an aggregate basis without any continued association to your Active Information. If you do not wish to transmit “cookie” information about yourself, you may turn off the cookie function in your web browser (please consult the “Help” section of your browser to do so).

We use Passive Information to gather information about our Site’s users for marketing campaigns and to enhance and design this Site to make it easier, faster and friendlier to use. Additionally, cookies help PHLSTER know more information about how many people visit this Site, when they visit, and how they use this Site.

How Do We Secure Active and Passive Information?

We protect Active and Passive Information by using security measures, including encryption measures, designed to prevent unauthorized access or disclosure of, or accidental loss or destruction of, such Active and Passive Information. Unfortunately, however, no information is 100% secure when transmitted over the Internet. PHLSTER is not responsible or liable for disclosure of your Active or Passive Information due to errors in transmission, unauthorized third-party access, or other causes beyond our reasonable control.

Do We Share Information?

We may provide aggregate Passive Information about Site traffic patterns and related Site information to our affiliates or reputable third parties, but this information will not include personally identifying data. Except as stated in this Privacy Policy, we do not sell or share your Active Information. We may share your Active Information with our affiliates and service providers to provide services and products you have requested.

We may also share your Active Information with carefully selected third-party vendors, who may use the Active Information shared to provide special opportunities and offers to you. Your Active Information will also be shared with to further process your application for products being sold to you by PHLSTER.

In addition, we may disclose Passive Information, including aggregated data and statistics, in order to describe the Site to prospective partners, advertisers, and other third parties, and for other lawful purposes. Additionally, we may disclose part or all of your Active Information when we believe, in good faith, that the law requires or compels such disclosure, or when we have good faith reason to believe that disclosure is necessary to protect our rights or property, the rights of another user or to prevent harm. Further, we may disclose information provided by you as part of any merger, sale, acquisition, or other acquisition of some or all of PHLSTER or its assets.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by sites linked to or from our Site nor the information or content contained therein. Often links to other sites are provided solely as pointers to information on topics that may be useful to the users of our Site.

Please remember that when you use a link to go from our site to another site, our Privacy Policy is no longer in effect. Your browsing and interaction on any other site, including sites which have a link on our site, is subject to that site’s own rules and policies. Please read over those rules and policies before proceeding.

SAFETY INFORMATION

SAFETY WARNING: Read and understand all product safety information before use.

Improper holster use can result in serious injury or death. Read (or watch, if applicable) and understand the product instructions, as well as the manual for your gun, prior to use.

If your holster is broken, defective, or incorrect for your gun, discontinue use IMMEDIATELY and contact us.

We stand by to assist you with any questions you may have about the product, and provide any assistance you may need. Do not hesitate to contact us, should you require service.

Inside the waistband and low-profile concealment holsters require extreme care when holstering the gun, due to their proximity to the body and their potential interaction with your clothing. Do not use or carry with a low-profile concealment holster without prior training and instruction from a qualified professional firearms instructor.

Prior to use, test fit and adjust your holster with an unloaded gun.

Unless explicitly stated, the holsters are not interchangeable. Do not use your holster with a gun unless it’s explicitly on the approved fit list of guns for that holster. For example, do not use CZ or P80 guns with your Glock-specific holster. Review the holster product page at www.PHLsterHolsters.com for the comprehensive fit list for your holster.

Light-bearing holsters are light-specific. Do not use your light bearing holster with any light other than the light for which the holster is approved.

Firearms which have been substantially modified from their stock configuration should not be used with these holsters. Any grip work which has significantly changed the shape or dimension of the frame or trigger guard, substantially oversized controls or levers, or excessively lightened triggers should not be used in these holsters and could create an unsafe condition.When test fitting your holster with an unloaded gun, if you discover that an extended control, tall sight, frame modification, gun coating, or other customization causes an issue with holster fit, immediately discontinue use and contact us. Do not attempt to modify your holster or your gun to improve the fit.

Check the condition and tightness of all belt mounting hardware, fasteners, and adjusting screws prior to use, every day.

Apply thread locking compound (Blue Loctite 242, Vibrate VC3, or similar) to screws and fasteners, once you’ve finalized your holster adjustments.

If your gun is equipped with a safety, always make sure that the safety is engaged when holstering your gun.

De-cock all double/single action guns before holstering.

Always keep your trigger finger as high and away from the trigger guard as possible when drawing or holstering your gun.

Always be sure to completely clear any garments from the mouth of the holster when holstering the gun. Never “speed-reholster,” and always be sure that you can observe the holster and verify that it’s clear of any foreign items or materials prior to holstering the gun. Always ensure that no part of your body is in the path of the muzzle of the gun during the process of drawing or holstering the gun.

Do not cut, heat, grind or modify the holster shell for any reason.

Do not expose your holster to excessive heat, including radiators, fireplaces, space heaters, and the hot trunk of a car.

The comfort and concealment characteristics of your holster will depend on the hardware adjustments outlined in your product’s instructions. Adjusting the holster to yourself, and adjusting yourself to the holster will take time and is highly dependent on the individual.We are committed to your satisfaction and will be happy to assist you in this process.

With proper care, your holster will last many years. However, anything man-made can wear out or break. The maintenance and longevity of this product is your responsibility. Always inspect your holster for proper fit, hardware integrity, and cracks in the shell prior to use. If your holster becomes unserviceable, do not attempt to make a repair.

If your holster becomes unserviceable, do not attempt to make a repair. Contact us immediately and we will be happy to provide any replacement parts you might need, including any and all hardware, and including the holster shell itself. Your holster has a comprehensive lifetime warranty, which we are happy to honor at any time.